Quality and Process Management

The ability to deliver on customer needs is a fundamental requirement of every business. Are you interested in:

• Helping businesses adapt to changing needs?
• Ensuring businesses can deliver to customers?
• Improving businesses’ ability to gain and maintain competitive advantage?

The quality function is a critical part of every type of organization, including manufacturing, service, healthcare, and non-profit. This program is designed for people wanting to work in quality related jobs (quality engineering, quality control, quality assurance), and to add critical skill sets to people working in a wide variety of operations positions (supply chain, logistics, production/service delivery). Learning from experienced professionals you will gain hands on skills in:

• Quality planning and control: How organizations ensure that their processes and products meet customer needs.
• Quality management systems, risk management, and auditing: How organizations implement structural change that helps the business compete.
• Lean Six Sigma and process improvement: How organizations change to meet the challenge of changing global markets.
• Leadership and teambuilding: How to leverage key resources in the organization.

The quality-related courses in this program will also assist you, depending on experience, to write a variety of Certification Examinations of the American Society for Quality (ASQ) including:

• Certified Quality Improvement Associate
• Certified Quality Process Analyst
• Certified Six Sigma (Yellow, Green, Black)
• Certified Quality Engineer
• Certified Manager of Quality and Operational Excellence

Find out more about the career training you’ll get in the Program Details.

What grads can do

With the hands-on professional development you get at BCIT, you will be fully prepared to apply your skills. Whether to enhance existing skills for your current position, move into a quality function, or to begin your path toward senior levels of an organization, you will have the skills and confidence for a successful career.