Medical Office Administrator

Program Description:

Learning outcomes required to be a successful contributor to health care. Students will acquire the necessary skills to greet people at doctors’ offices, hospitals, medical clinics, and other medical settings.

Be able to direct visitors to appropriate persons or services, listen to customers’ requests and interview patients in order to complete forms and other documents, answer and forward telephone calls, take messages, schedule and confirm medical appointments, order supplies and maintain inventory, initiate and maintain confidential medial files and records, complete insurance and other claim forms, prepare financial statements and billing procedures.

How to use office equipment, computer software, word processing for correspondence, forms and reports, spreadsheets, internet usage and outlook including emailing with or without attachments. Records management including both paper and electronic filing systems. Compile, verify, record and process forms and documents in accordance with established procedures, guidelines and schedules. Exceptional Customer Service skills. Students can be employed by hospitals, medical clinics, medical and dental offices.

Course Topics:

• File Management, Internet, Email, Word, Excel
• Essential human relations and service provision skills - Communication Essentials
• Professional office organization and procedures, Scheduling
• Preparation of office documents and meetings preparation
• Patient records management, health Ins plans, billing
• Electronic Medical Software
• Medical terminology, abbreviations, and transcribing