Helping Canadians get back to work.
Communication for Customer Satisfaction and Excellence
In this course, the student learns how to provide exceptional customer service for any organization. The student will study concepts on customer service across a range of channels including face-to-face, over the phone, and online applications. They will learn how to handle a range of customer behaviours. Students will be able to apply these practical concepts to help differentiate any organization.
Upon completion of this program, the successful student will be able to:
- define and deliver exceptional service.
- know how to best to handle complaints.
- create a customer service brand.
- demonstrate exceptional customer service in a person-to-person sales relationship whether it is face-to-face, online, or over the phone.
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Provincial Funding
Looking for student aid options offered by your local province? Choose your province of residence below to check out provincial funding options such as grants, loans, scholarships, and bursaries.
*All student funding, whether made available privately or through various government branches, is only approved to those who qualify, by the original source of funding. There are many criteria that each candidate must meet to be approved. Schools can only inform you of what may be available.