About the Program

The Medical Administrative Assistant certificate program provides you with in-depth knowledge of medical office procedures, communications, word processing, medical terminology, and medical billing. In 40 weeks, you'll become an integral part of the medical community, assisting healthcare teams by building trust and creating safe environments for patients and their families while performing a variety of administrative duties across BC's healthcare settings.

This office-focused program emphasizes administrative excellence in medical environments. Academy of Learning provides financial aid guidance for qualified students and job placement assistance to help you succeed from enrollment through employment. You'll gain proficiency in Microsoft Office Suite at intermediate levels, master medical receptionist practical simulations, develop help desk and call centre skills, and build the customer service expertise essential for front-office healthcare operations—preparing you for administrative roles in doctors' offices, hospitals, clinics, and diverse medical settings.

What You'll Learn

• Medical administrative foundations - Learning medical language, medical office procedures, medical billing processes, patient communication protocols, and comprehensive understanding of healthcare administration practices in British Columbia medical settings
• Advanced Microsoft Office proficiency - Intermediate level in Microsoft Word and Excel, basic level in Microsoft Access and Outlook, keyboarding to 40 WPM, plus personal computer fundamentals, internet fundamentals, and database management for medical environments
• Medical receptionist and customer service skills - Medical receptionist practical simulations (2 units of practical applications), telephone communication skills, help desk and call centre skills, customer service excellence, grammar essentials, and business correspondence
• Career readiness and BC locations - Job search and résumé writing strategies, bookkeeping Level 1, available at 7 BC campus locations: Kamloops, Kelowna, Nanaimo, North Vancouver, Surrey, Vancouver Broadway Station, and Victoria Westshore

Career Opportunities

Medical Administrative Assistants work in doctors' offices, hospitals, medical clinics, pharmaceutical companies, government health agencies, and a variety of other medical office settings as integral members of healthcare delivery teams.

Career paths include:

• Medical Office Assistant - Perform administrative procedures in physicians' offices and medical clinics
• Medical Secretary/Receptionist - Manage front-desk operations, patient scheduling, and administrative communications in healthcare settings
• Medical Billing Clerk - Process medical billing, insurance claims, and administrative documentation for clinics and hospitals

Salary Range: $25,868 – $49,368 annually (Information from PayScale Canada)