Medical Office Assistant

As the population continues to age, the healthcare industry is facing a growing shortage of well-trained personnel. Throughout the North American healthcare industry, there is a need to increase the size and skill of the workforce.

Successful graduates will achieve the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry. This program is designed to provide our students with the medical, clerical, and communication skills necessary to start a career as a member of the health care team in a medical or dental office.

During the program students learn to understand and use medical language; perform doctors’ general office procedures, prepare medical records, reports, case histories, correspondence and machine dictation; schedule and confirm medical appointments; receive and communicate messages for doctors and patients; initiate and maintain confidential medical files and records; prepare financial statements and handle billing procedures including medical billing, insurance, and other claim forms; promote safety and work safely; order supplies and maintain inventory; plan and initiate procedural set-ups including those required for patient preparation and maintenance for supplies and equipment; perform simple diagnostic procedures such as vital signs; and collect patient specimens as required.

Graduates may find employment in a variety of care settings including:

• Physicians’ Offices, Clinics, Mental Healthcare and Allied Health Care Centres
• Ambulatory Clinics
• Walk-in Care Centres
• Complementary and Alternative Medicine Clinics such as Chiropractic and Acupuncture Centres
• Long Term and Extended Care Departments
• Medical Research Facilities
• Medical Laboratory and Diagnostic Imaging Centres
• Physiotherapy and Occupational Therapy Clinics
• Group Homes and Community Living Societies
• Wellness and Fitness Centres
• Hospital Admissions and E.R. Departments, such as Switchboard, Information, and Patient Registration
• Ambulatory and Outpatient Departments
• Laboratory and X-Ray Departments
• Medical Finance and Administrative Departments
• Booking, O.R. Bed Booking