IT Support with Software Quality Assurance

At the end of the program, the graduate will have almost all the practical skills required for a real-time modern work environment. The graduate is just ready to support end users and team members as per ITIL standards in any company using any of the popular applications such as Oracle, SAP (ERP) and Saleforce.com (CRM) apart from regular LAN, PC hardware and OSs. The graduate will be able to take part in quality assurance process in testing and moving Change Requests. He/she is able to identify, troubleshoot and resolve problems encountered by end users in performing their duties. Also troubleshoot and solve client related, local-area network (LAN) and wide area network (WAN) problems and provide access / support to administrators for office applications and desktop OS.

The graduate may get involved in unit testing, quality testing, and help managers certify for a trouble free IT infrastructure. He/she assists the managers in the technical design, implementation and support of all network and application solutions including initial server access throughout its entire lifecycle as per ITIL standards. The Graduate should be able to manage support related aspects of IT department infrastructure based on the technologies used in that company. This program prepares a beginner to sit for 5 certifications in IT and 2 certifications in Software QA.