Futures Canadian College of Business, Health & Technology

Business, Accounting, Marketing Programs

• Administrative Assistant

  Program Overview

  Our exciting 16-week Diploma Program covers all the bases necessary to kick-start your career in business. Our Administrative Assistant Diploma program focuses on the use of office applications relating to digital marketing & social selling, office communication, accounting and essential skills needed to thrive in today’s modern business & technology driven environment. This program will qualify graduates to pursue exciting career opportunities within the role(s) of Administrative Assistant, Office Assistant and/or Executive Office Assistant. Graduates typically pursue these types of jobs:

  • Sales Representative
  • Business Consultant
  • Business Development Associate
  • Financial Analyst
  • Market Research Analyst
  • Human Resources (HR) Specialist
  • Loan Officers
  • Meeting, Convention and Event Planner
  • Account Manager
  • Administrative Assistant
  • Receptionist
• Global Business Management

  Program Overview

  The Global Business Management program allows you to prepare for a wide variety of business management careers. In this program, you’ll gain the skill set to embark on a border-less career. The program facilitated by The Business School, will deliver a unique blend of management and international concepts to train you to effectively lead in the international business environment.

  Work-Study Program

  The work study component is essential to develop well-rounded students. By enrolling in the course, you will learn from top industry professionals, engage in real world projects with community partners, team up with students from our other programs, network and build connections with hiring partners and professionals in the business, technology and start-up industries, and build a robust portfolio with tangible results to jumpstart your career as Global Business Leader. Careers related to Global Business Management:

  • Logistics Manager
  • Management Analyst
  • Marketing Manager
  • Business Analytics Manager
  • Banking Manager
  • Human Resources Manager
  • Financial Analyst
  • Consulting Associate
  • Business Analyst
  • Marketing Coordinator
  • Accountant
  • Underwriter
  • Recruitment Specialist
  • Communications Officer
  • Project Manager
  • Program Officer
  • Import/Export Coordinator
  • Investment Analyst
• Medical Office Assistant

  Program Overview

  As the population continues to age, the healthcare industry is facing a growing shortage of well-trained personnel. Throughout the North American healthcare industry, there is a need to increase the size and skill of the workforce.

  Successful graduates will achieve the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry. This program is designed to provide our students with the medical, clerical, and communication skills necessary to start a career as a member of the health care team in a medical or dental office.

  During the program students learn to understand and use medical language; perform doctors’ general office procedures, prepare medical records, reports, case histories, correspondence and machine dictation; schedule and confirm medical appointments; receive and communicate messages for doctors and patients; initiate and maintain confidential medical files and records; prepare financial statements and handle billing procedures including medical billing, insurance, and other claim forms; promote safety and work safely; order supplies and maintain inventory; plan and initiate procedural set-ups including those required for patient preparation and maintenance for supplies and equipment; perform simple diagnostic procedures such as vital signs; and collect patient specimens as required.

  Graduates may find employment in a variety of care settings including:

  • Physicians’ Offices, Clinics, Mental Healthcare and Allied Health Care Centres
  • Ambulatory Clinics
  • Walk-in Care Centres
  • Complementary and Alternative Medicine Clinics such as Chiropractic and Acupuncture Centres
  • Long Term and Extended Care Departments
  • Medical Research Facilities
  • Medical Laboratory and Diagnostic Imaging Centres
  • Physiotherapy and Occupational Therapy Clinics
  • Group Homes and Community Living Societies
  • Wellness and Fitness Centres
  • Hospital Admissions and E.R. Departments, such as Switchboard, Information, and Patient Registration
  • Ambulatory and Outpatient Departments
  • Laboratory and X-Ray Departments
  • Medical Finance and Administrative Departments
  • Booking, O.R. Bed Booking

• Health Unit Coordinator

  Certification Overview

  Health Unit Coordinators ensure administrative operations run efficiently in a clinical setting such as a hospital, doctor’s office, or clinic. Also known as a Unit Secretary or Ward Clerk, their duties include planning patient activities, updating medical files, and resolving patient complaints.

  As the population continues to age, the healthcare industry is facing a growing shortage of well trained personnel. Throughout the North American healthcare industry, there is a need to increase the size and skill of the workforce. Successful graduates will achieve the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry.

  Responsibilities:

  • Welcome patients, check-in new patients, and answer phone calls.
  • Maintain the appointment calendar, schedules, and medical charts.
  • Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations.
  • Plan patient procedures and activities.
  • Order medical equipment, supplies, and infrastructure for the hospital.
  • Assist patients with important hospital forms and inform them about the procedures of the hospital.
  • Resolve all patient complaints and collect reviews to help improve functionality.
  • Maintain and update patient medical records.
  • Work with medical and non-medical employees.
  • Train new employees on hospital processes.

  Graduates may find employment in a variety of care settings including:
  • Physicians’ Offices, Clinics, Mental Healthcare and Allied Health Care Centres
  • Ambulatory Clinics
  • Walk-in Care Centres
  • Complementary and Alternative Medicine Clinics such as Chiropractic and Acupuncture Centres
  • Long Term and Extended Care Departments
  • Medical Research Facilities
  • Medical Laboratory and Diagnostic Imaging Centres
  • Physiotherapy and Occupational Therapy Clinics
  • Group Homes and Community Living Societies
  • Wellness and Fitness Centres
  • Hospital Admissions and E.R. Departments, such as Switchboard, Information, and Patient Registration
  • Ambulatory and Outpatient Departments
  • Laboratory and X-Ray Departments
  • Medical Finance and Administrative Departments
  • Booking, O.R. Bed Booking

• Medical Record Management

  Certification Overview

  Medical Record management is the part of records management that relates to the operation of a healthcare practice. It is the field of management that is responsible for all records throughout their lifecycle from creation, receipt, maintenance, and use to disposal.

  Medical Record Management is information management applied to health and health care. It is the practice of acquiring, analyzing and protecting digital and traditional medical information vital to providing quality patient care. This program is designed to teach students how the record keeping practices in a hospital/physician’s office are kept. Focus is placed on hospital and medical staff organization, patient record content, procedures in filing, numbering and retention of patient records, qualitative analysis, release of information, forms control and design, indexes and registers, reimbursements, regulatory and accrediting agencies, and alternate health care delivery systems.

  Designed to study the record keeping practices in the hospital and physician’s office. Emphasis is placed on hospital and medical staff organization, patient record content, procedures in filing, numbering and retention of patient records, qualitative analysis, release of information, forms control and design, indexes and registers, reimbursements, regulatory and accrediting agencies, and alternate health care delivery systems.

  • Professional standards and regulations
  • Privacy, confidentiality and security
  • Records management
  • Information systems
  • Data management and analysis
  • Ethics and professionalism
  • Organizational behaviour in health care
  • Managing privacy and security
  • Quality assurance
  • And more

  Graduates may find employment in a variety of care settings including:
  • Health Record/Information Technician
  • Coding Specialist
  • Release of Information Specialist
  • Health Record/Information Administrator
  • Data Analyst
  • Data Quality Specialist

• Medical Terminology

  Certification Overview

  Medical terminology is language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. Medical terminology is used in the field of medicine.

  Medical Terminology is language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. Medical terminology is used in the field of medicine. The Medical terminology course will help students in developing the language required to communicate effectively in a medical setting. Word structure, diagnostic procedures and pharmacology as well as common medical terminology related to the body systems will also be taught.

  What does basic medical terminology include?

  • Abbreviations for medical and pharmacological terms, such as ECG, FBC or b.d. (In case you’re wondering, FBC is ‘full blood count’).
  • Understanding the functions of the body
  • Common illnesses, injuries and diseases – including health topics and terms used to describe onset or nature of disease
  • Health insurance terminology
  • Understanding medical training, medical specialties and fields
  • Names of hospital departments
  • Medical equipment and instruments
  • Medical investigations and procedures
  • Medications

  Graduates may find employment in a variety of care settings including:

  • Business Clerk – almost all departments in a hospital have a Business Clerk (front line)
  • Booking Clerk – to book surgeries, procedures, etc.
  • Scheduler
  • Different Administrative Assistant jobs
  • Program Assistant
  • Medical Secretary – usually this is for a Surgeon or Physician’s office
  • Ward Clerk

• Medical Terminology

  Certification Overview

  Medical terminology is language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. Medical terminology is used in the field of medicine.

  Medical Terminology is language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. Medical terminology is used in the field of medicine. The Medical terminology course will help students in developing the language required to communicate effectively in a medical setting. Word structure, diagnostic procedures and pharmacology as well as common medical terminology related to the body systems will also be taught.

  What does basic medical terminology include?

  • Abbreviations for medical and pharmacological terms, such as ECG, FBC or b.d. (In case you’re wondering, FBC is ‘full blood count’).
  • Understanding the functions of the body
  • Common illnesses, injuries and diseases – including health topics and terms used to describe onset or nature of disease
  • Health insurance terminology
  • Understanding medical training, medical specialties and fields
  • Names of hospital departments
  • Medical equipment and instruments
  • Medical investigations and procedures
  • Medications

  Graduates may find employment in a variety of care settings including:

  • Business Clerk – almost all departments in a hospital have a Business Clerk (front line)
  • Booking Clerk – to book surgeries, procedures, etc.
  • Scheduler
  • Different Administrative Assistant jobs
  • Program Assistant
  • Medical Secretary – usually this is for a Surgeon or Physician’s office
  • Ward Clerk

• Medical Transcription

  Certification Overview

  Medical transcription, also known as MT, is an allied health profession dealing with the process of transcribing voice-recorded medical reports that are dictated by physicians, nurses and other healthcare practitioners. Medical reports can be voice files, notes taken during a lecture, or other spoken material.

  Medical transcription, also known as MT, is an allied health profession dealing with the process of transcribing voice-recorded medical reports that are dictated by physicians, nurses and other healthcare practitioners. Medical reports can be voice files, notes taken during a lecture, or other spoken material. A Medical Transcriptionist career allows for someone to get a rewarding career as well as job stability. According to Statistics Canada, employment growth in the healthcare sector has been strong over the past decade and is expected to grow by 4.1 percent over the next couple of years.

  Upon successful completion of this program, students will be equipped to:

  • Manage the scheduling, coordination and organization of tasks and workflow within specific deadlines and according to set priorities
  • Complete patient appointments and care records manually and electronically
  • Use effective interpersonal skills and client centred service to respond to diversity and to meet individual, team, and organizational needs
  • Record and transcribe client information and records using medical terminology and computer technology
  • Complete accurate medical financial information and billing documents using established document formats and procedures
  • Contribute to effective working relationships and to the achievement of team assignment goals
  • Transcribe orders and client records using accurate drug information and names including generic and trade names
  • Apply professional, ethical and legal standards to support effective health information management and coordination of communication

  Graduates may find employment in a variety of care settings including:

  • Long-term care facilities
  • Home care services giving care to clients living in their own homes in the community
  • Supportive housing settings including senior’s apartments and retirement homes
  • Group homes
  • Hospitals
  • Adult day programs
  • Educational facilities

Travel, Tourism, Hospitality Programs

• Hospitality Management

  Program Overview

  This two-year Hospitality Management Work-Study Diploma introduces aspects of the tourism and hospitality industry which are essential for those looking to move into supervisory and management positions. This program is a combination of several months’ classroom study and several months of work internship experience. As a student, you will learn the concepts and techniques related to hotel and restaurant operations, international cultural team dynamics.

  Work-Study Program

  The work study component is essential to develop well-rounded students. By working directly in a hospitality or tourism organization (hotel, restaurant, casino, winery, etc.), students will have the opportunity to learn practical skills that complement their academic learning. This will ground the theories they have studied and enriched their knowledge, broaden their career network and given them much needed industry experience. Careers related to Hospitality Management:

  • Accommodation manager
  • Catering manager
  • Chef
  • Conference centre manager
  • Event manager
  • Fast food restaurant manager
  • Hotel manager
  • Public house manager
  • Restaurant manager

  Typical Workplaces:

  • airlines
  • bars and pubs
  • conference and exhibition centres
  • events venues
  • hotel chains
  • restaurants and fast-food outlets.

  There are also relevant roles throughout the public sector in:

  • universities
  • hospitals
  • local authorities
  • the armed forces.

Healthcare, Wellness, Pharma Programs

• Personal Support Worker

  Program Overview

  The Personal Support Worker (PSW) program prepares graduates to provide supportive care to individuals across their lifespan by assisting them with their activities of daily living, including clients experiencing cognitive impairment, physical disability, and mental health challenges. The range of services provided by Personal Support Workers depend upon the individual needs of each person they support and may include personal care such as dressing, personal hygiene, mobility and other routine activities of living in accordance with the Regulated Health Professions Act, home management such as shopping, light house cleaning and meal preparation, family responsibilities such as routine care giving to children and assisting with social and recreational activities. As front line workers, Personal Support Workers must develop a broad range of abilities beyond dexterity skills.  They must provide not only for the comfort, safety and well-being of their clients, but also demonstrate sensitivity and respect for those in their care.  The attitude, abilities and approach of the PSW are critical to the well-being and health of the people they support.
• Cardiopulmonary Resuscitation (CPR) and First aid

  Certification Overview

  What is CPR? Cardiopulmonary resuscitation (CPR) is an emergency procedure that combines chest compressions often with artificial ventilation in an effort to manually preserve intact brain function until further measures are taken to restore spontaneous blood circulation and breathing in a person who is in cardiac arrest. Our First Aid training program has been created to teach students how to provide emergency care for someone in need; this may be at home, the workplace, or in a public place. The training is designed to make the learning process enjoyable and simple while providing a non-stressful training environment so that students may practice and apply emergency lifesaving skills.
• Human Anatomy and Physiology

  Certification Overview

  Human Anatomy is the study of the structure of the human body and how the body parts are organized. Anatomy is the study of structure and physiology is the study of functions. Anatomy and Physiology provides students with the terminology and knowledge related to most of the body systems. This course allows students to get a better understanding of the normal structure and function of the human body. Focus will be placed on the hierarchy of structural organization, musculoskeletal, medical terminology cardiovascular, respiratory systems and system relationships. Human Anatomy and Physiology will develop a skill/knowledge level that includes basic care and social service training.  The scope of responsibilities for a Human Anatomy and Physiology Workers is as follows:

  • Describe the functional inter-relationships of cell structures
  • Describe the characteristics of water and its role in biological systems
  • Describe the role of acids, bases, and buffers in biological systems in the human body
  • Describe the structure and function of biological molecules in living systems, including carbohydrates, lipids, proteins, nucleic acids
  • Describe the process of DNA replication
  • Describe recombinant DNA
  • Demonstrate an understanding of the process of protein synthesis
  • Explain how mutations in DNA affect protein synthesis
  • Describe the structure and function of the cell membrane
  • Explain why cells divide when they reach a particular surface area-to-volume ratio
  • Describe the roles of enzymes in biochemical reactions
  • Describe the functional inter-relationships of the structures of the digestive system
  • Describe the components, pH, and digestive actions of salivary, gastric, pancreatic, and intestinal juices
  • Describe the inter-relationships of the structures of the heart
  • Describe the relationship between heart rate and blood pressure
  • Describe the functional inter-relationships of the vessels of the circulatory system
  • Describe the components of blood
  • Describe the inter-relationships of the structures of the lymphatic system
  • Describe the functional inter-relationships of the structures of the respiratory system
  • Describe the processes of breathing
  • Describe internal and external respiration
  • Describe the transmission of nerve impulses
  • Describe the functional inter-relationships of the divisions of the nervous system
  • Describe the functional inter-relationships of the structures of the urinary system
  • Describe the functional inter-relationships of the structures of the male reproductive system
  • Describe the functional inter-relationships of the structures of the female reproductive system

  Graduates may find employment in a variety of care settings including:

  • Long-term care facilities
  • Home care services giving care to clients living in their own homes in the community
  • Supportive housing settings including senior’s apartments and retirement homes
  • Group homes
  • Hospitals
  • Adult day programs
  • Educational facilities
• Phlebotomy

  Certification Overview

  Phlebotomy is the act of drawing or removing blood from the circulatory system through a cut (incision) or puncture in order to obtain a sample for analysis and diagnosis. Phlebotomy is also done as part of the patient’s treatment for certain blood disorders. Phlebotomy is when someone uses a needle to take blood from a vein, usually in your arm. Also called a blood draw or venipuncture, it’s an important tool for diagnosing many medical conditions. Usually the blood is sent to a laboratory for testing. But sometimes the blood is withdrawn as a treatment for certain medical conditions. This is called therapeutic phlebotomy. It removes extra red blood cells, unusually shaped red blood cells, or extra iron in the blood. The objective of the course is to learn the fundamentals of phlebotomy as they relate to patient care. The objective of the Phlebotomy Certificate Program at Futures Canadian College is to learn the fundamentals and essentials of phlebotomy as the procedure relates to patient care. Upon successful completion of this course the student will be able to:

  1. Explain basic anatomy and physiology of the circulatory system.
  2. Define “standard precautions” related with blood collection and handling.
  3. Practice the use of medical terminology relating to the circulatory system.
  4. List methods of client and specimen identification.
  5. List the different colours used to code blood specimens and what they stand for.
  6. Demonstrate how to dispense blood into tubes following syringe collection.
  7. Outline post-puncture care of the client.
  8. List potential pre-analytical sources of specimen error.

  Graduates may find employment in a variety of care settings including:

  • Long-term care facilities
  • Home care services giving care to clients living in their own homes in the community
  • Supportive housing settings including senior’s apartments and retirement homes
  • Group homes
  • Hospitals
  • Adult day programs
  • Educational facilities

Culinary Arts Programs

• Food Handling Certification

  Certification Overview

  What is Food Handling? Food handling is the safe procedures for each process such as receiving, re-packing, food storage, preparation and cooking, cooling and re-heating, displaying products, handling products when serving customers, packaging, cleaning and sanitizing, pest control, transport and delivery. Our Food Handler Certification Course provides an opportunity for food handlers to learn about food safety. Students will learn about public health legislation, as well as the role of the public health inspector, along with food borne illness, safe food handling methods and food premises sanitation. Upon successful completion of the course the student will obtain a food safety certificate.

Languages, ESL Programs

• ESL Adult Language

  Program Description

  The content in each of the ESL courses is organized into four interrelated strands, or broad areas of learning: Listening and Speaking, Reading, Writing, and Socio-cultural Competence and Media Literacy. Effective instructional activities blend expectations from the four strands in order to provide English language learners with the kinds of experiences that promote meaningful learning and that help students recognize how language and literacy skills in the four strands overlap and strengthen one another. The program at all levels is designed to develop a range of essential skills in the four interrelated strands, built on a solid foundation of knowledge of the language conventions of standard English and incorporating the use of analytical, critical, and metacognitive thinking skills. Students learn best when they are provided with opportunities to monitor and reflect on their learning, and each strand includes expectations that call for such reflection. These courses are designed for English language learners who have had opportunities to develop language and literacy skills in their own language appropriate to their age or grade level. Most English language learners are in this group. These learners may be entering secondary school from elementary school alongside their English-speaking peers, or they may be entering secondary school in Ontario having recently arrived from other countries. They can read and write in their own language within the expected range for students of their age in their own country. They can build on their existing first-language skills when learning English in an ESL program. The five ESL courses are based on levels of proficiency in English. Depending on learners’ previous experience with English, students may be placed in ESL Level 1, 2, 3, 4, or 5. For example, a student who has been in full-time education in his or her country of origin but who has never studied English would be placed in ESL Level 1. A student who has been in full-time education in his or her own country and has studied some English might be placed in ESL Level 2 or 3 on the basis of the initial English language.
• IELTS Preparation

  Program Description

  Our IELTS Preparation Course will provide you with the skills and strategies you need to excel in the IELTS exam. This course was designed to help students familiarize with the structure of the IELTS and equip them with effective skills and strategies needed to take the exam with confidence. This course also borrows core teaching modules from our ESL Adult Language Program that will give students a deeper grasp on the English language. This course will include several different modules that will help students develop a better understanding of the Reading, Writing, Listening and Speaking segments of the IELTS exam. Students will learn more about reading and responding to academic texts, comprehending a variety of lingual audios and recordings, producing written paragraphs and essays, given spoken responses to discussion questions and employing strategies for approaching and retaining new vocabulary.