Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. All applicants whose first language is not English must provide proof of English proficiency.

An admissions interview and entrance essay will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

In addition to the coursework, students are required to successfully complete 440 hours of co-op work experience to obtain a diploma. Co-op placements may be located throughout Ontario.

Graduates of the program may pursue a variety of positions, ranging from Inbound / Outbound Marketing and Order Desk Support to Reservations and Sales, Retail Sales Associate, and Call Centre Specialist.

• Requires an understanding of software applications
• Excellent communication skills
• General office / telephone skills

To be successful in a Business Administration career, individuals must possess the ability to:

• Good customer / client skills
• Well organized
• Strong verbal and written communication skills
• Aptitude to learn new software applications
• Team worker

• This program offers individuals the opportunity to acquire the skills required by companies that specialize in customer service and sales. The program develops general business and professional skills in students, as well as skills specific to sales, customer service, and support roles. This program provides students with:
  • • A foundation in basic principles of a business, retail, or call center environment, including current computer applications, marketing, and sales.
  • • Professional skills in high demand from employers, including teamwork, communication, customer service, and problem-solving skills.
  • • Proficiency in key Microsoft Office applications.