Helping Canadians get back to work.
PC Support Technician
About the Program
The PC Support Technician diploma program prepares you to deal with problems you may encounter when supporting personal computers in office environments. In 42 weeks, you'll gain in-depth knowledge of both computer hardware and software while preparing for the A+ certification exam—the industry-recognized credential that validates your technical expertise and opens doors to IT support careers.
This hands-on program provides comprehensive training in troubleshooting and assembling computers, advanced Windows proficiency, computer networking, and business software applications. Academy of Learning provides financial aid guidance for qualified students and job placement assistance to help you succeed from enrollment through employment. You'll develop the technical skills and customer service expertise needed to become an invaluable member of management teams across organizations with multiple computers—with customizable elective courses allowing you to tailor your training to your career goals and a clear pathway to advanced qualifications such as Microsoft Certified Engineer (MCSE).
Flexible Scheduling Options
Full-time students attend required hours per week at convenient times. Part-time students set their own schedules with minimum two training sessions weekly during day, evening, or weekend hours—perfect for balancing work and study in Winnipeg.
What You'll Learn
- Hands-on hardware experience and A+ preparation - Computer troubleshooting techniques, assembling computers from components, diagnosing hardware problems, repairing and maintaining computer systems, PC troubleshooting courses, computer networking fundamentals, and preparing for A+ certification exam demonstrating industry-standard technical competency
- Advanced software and operating systems proficiency - Advanced Windows proficiency, basic knowledge of two operating systems, intermediate proficiency in word processing, spreadsheets, and database applications, plus basic graphics/presentation applications for diverse technical environments
- Business skills and customer service - Customer service excellence for supporting end-users, workplace success/intrapreneurship or management fundamentals for coordinating technical support operations, keyboarding to 25 WPM, and office simulations including A+ drills
- Customizable electives and Manitoba locations - Complete 2 elective credits from word processing, spreadsheets, graphics/presentations, computerized accounting, operating systems, or miscellaneous options to build specialized skills, plus comprehensive job search and résumé writing available at Winnipeg North and Winnipeg South campus locations
Career Opportunities
Skilled PC Support Specialists are in high demand in today's technical environment, with virtually all organizations requiring professionals who can support multiple computers.
Career paths include:
- PC Support Specialist - Provide technical support in corporate environments, becoming an invaluable member of management teams
- Help Desk Technician - Troubleshoot hardware and software issues, supporting end-users across the organization
- Computer Support Technician - Maintain and repair computer systems, ensuring reliable technology operations
Salary Range: $31,135 – $60,587 annually (Information from PayScale Canada)
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